The establishment officially opened in April 2022 and has since solidified its position in Nelspruit as a leading conference and events destination. It has successfully hosted high-profile events, including the 2022 and 2023 Matric Results announcements, which were televised on SABC.
Director of Tfokomala Hotel and Conference Centre, Dr Tenson Nkosana, says the establishment excels in delivering exceptional customer service from arrival to departure. The team is committed to cultivating meaningful relationships with key stakeholders, driving collaborative success, and reinforcing their reputation as a 4-star hotel and conference venue.
“Our team of friendly, well-trained staff and students ensures a satisfying experience for our guests. We continuously update and refurbish our facilities, amenities, and services to meet evolving needs, serve high-quality cuisine, and maintain impeccable cleanliness and hygiene standards.”
Tfokomala Hotel and Conference Centre has hosted significant events.
Tfokomala Hotel and Conference Centre received a 4-star rating, and its consistent achievement of a 4-star grading by the Tourism Grading Council of South Africa (TGCSA) signifies its commitment to delivering exceptional quality and excellence.
“This prestigious rating assures our guests of a superior standard of furnishings, outstanding services, and unparalleled customer care, ensuring they receive outstanding value for their investment. Our dedication to excellence guarantees a memorable and satisfying experience for our valued guests,” he says.
Dr Nkosana adds that guests’ feedback on TripAdvisor is invaluable, driving continuous improvement efforts. They value customers' voices and actively listen to their feedback, using it as a driving force for enhancement.
“Our current ranking as No.2 out of 8 small hotels in Mbombela, coupled with an outstanding 4.5-star rating, demonstrates our dedication to excellence. We are committed to maintaining these high standards and further enhancing our guests' experiences to remain a top choice in Nelspruit."
The hotel staff is dedicated to providing excellent service.
A standout comment from Mpho M on TripAdvisor resonated with us, as she shared that our service “exceeded [her] expectations” – a testament to our unwavering commitment to excellence. We take pride in knowing we've made a positive impact and will continue to strive for exceptional service, always seeking opportunities to improve and delight our guests.”
Serving its mission of being a hotel with a purpose, Tfokomala Hotel and Conference Centre fosters a unique learning environment, providing UMP Hospitality students with hands-on experience and practical skills in the hospitality industry.
“Our commitment to excellence ensures that our customers receive exceptional service while also empowering the next generation of hospitality professionals. By combining real-world training with our high standards of delivery, we create a win-win situation that benefits both our students and our valued guests.”
Story and pictures by Cleopatra Makhaga.