The ecotourism and environmental consulting company offer tours, practical and sustainable solutions that serve both people and the environment.
At Wildheart Ecoteer, Shantell leads projects that combine ecological integrity with social justice. She collaborates with communities, businesses, and other stakeholders to co-create solutions that protect biodiversity, drive local economic development, and promote environmental awareness.
Her journey into the environmental sector formally began with a safari internship in the Timbavati – but her connection to nature was formed long before that. "I've always felt deeply connected to nature. I grew up surrounded by wild spaces that sparked curiosity and a sense of responsibility for the environment," she says.
"But it was during the safari internship that everything became real. I saw how conservation works on the ground – not just the wildlife side, but how it involves people, power, and systems."
That experience highlighted the often-overlooked reality that communities living closest to protected areas are frequently excluded from conservation decision-making – and do not share equally in the benefits. The insight compelled her to act. "I started Wildheart Ecoteer to help change that. I wanted to build something rooted in people, where conservation is community-led, practical, and inclusive – not something done for people, but with them," she explains.
"In 2024, I had the honour of participating in the Mpumalanga Tourism Parks Agency (MTPA) Biodiversity Economy Programme, where I led on behalf of the Mantjolo Traditional Council during the South African National Parks (SANParks) game donation initiative."
Her academic background and hands-on experience have equipped her with a strong foundation in nature conservation, ecological research, and environmental management. She is currently conducting research on microplastics pollution and its ecological impacts – a growing concern with far-reaching implications.
"My time at UMP gave me a strong foundation in both the science and practice of conservation. The learning went beyond classrooms – we spent time in the field, learning how to track, monitor, and manage wildlife, but also how to work within communities and understand the broader environmental context," she adds.
Shantell credits UMP for shaping her perspective on conservation and strengthening her sense of purpose. "I view conservation today as something that has to balance ecological integrity with human needs. That experience taught me to see conservation not as a standalone effort, but as something deeply connected to people, culture, and policy. The university exceeded my expectations – making my dream a reality."
While her path has been driven by purpose, it has not been without its challenges. Shantell has had to navigate structural barriers within a traditionally exclusive industry. "One of the biggest challenges has been navigating limited resources and trying to build credibility as a young, black woman in a space that's still quite exclusive. It's not always easy to be taken seriously – especially when you're proposing ideas that challenge traditional conservation models."
Despite the difficulties, she says they have only strengthened her determination and creativity. "Those struggles have helped me to build resilience and think outside the box. They also reinforced why it's so important to centre communities in conservation. When people are included, respected, and benefit directly – the work becomes more impactful and sustainable." She also acknowledges the role of the UMP Centre for Entrepreneurship Rapid Incubator (UMPCFERI) in her growth. The Centre supported her with business mentorship, networking opportunities, and access to key resources.
"It helped me sharpen my business thinking and turn Wildheart Ecoteer from an idea into something structured and sustainable. I gained access to mentors, workshops, and a network of peers who were all on different journeys – but facing similar challenges," she says. "It also boosted my confidence as a young entrepreneur – knowing that I don't have to have all the answers, just a clear purpose and the willingness to learn and adapt."
Shantell holds a Diploma and Advanced Diploma in Nature Conservation from UMP – and is currently pursuing her Honours in Environmental Studies at the University of the Witwatersrand. Looking ahead, she remains committed to redefining conservation as a shared, community-driven responsibility. She encourages aspiring environmentalists to start where they are – and trust in their potential to make an impact.
"Don't wait until everything is perfect before you start. You already have enough – your ideas, your passion, your lived experience. Whether you're focused on sustainability, research, or business, the key is to stay grounded and act with intention. Learn from others, ask for help, and be willing to grow through the challenges," she says.
"The environmental space needs bold thinkers and doers – people who care enough to act and are humble enough to keep learning." Shantell Mbatha's journey illustrates how conservation can be a powerful vehicle for change – when driven by purpose, rooted in community, and aligned with ecological justice.
Story by Cleopatra Makhaga. Pictures supplied.