This achievement reflects the team’s consistent commitment to service excellence and dedication to delivering exceptional guest experiences. UMP’s Director of Hotel and Catering, Dr Tenson Nkosana, expressed gratitude for the recognition:
"We are honoured by this accolade and grateful to our valued guests for their continued support. Our team’s hard work and dedication have paid off, and we look forward to exceeding expectations in the future," he said.
The hotel’s consistent 4-star rating highlights its relentless pursuit of excellence. In 2022, the Tourism Grading Council of South Africa (TGCSA) awarded Tfokomala Hotel a 4-star rating in the Formal Accommodation category.
These ratings are crucial indicators of quality, helping customers make informed decisions. For Tfokomala, maintaining high standards of service is key to building trust and ensuring guest satisfaction.
The hotel provides outstanding service and exceptional dining experiences.
Tfokomala Hotel and Conference Centre is more than a hospitality establishment; it serves as a teaching hotel, offering students practical, hands-on experience across key operational areas, including the restaurant, kitchen, and various hotel departments.
The hotel supports learning and development from undergraduate to postgraduate levels, fostering innovation, leadership, and research opportunities for students, staff, the hospitality industry, and the broader community.
Tfokomala Hotel and Conference Centre Facilities
The 4-star hotel offers 25 well-appointed rooms and an upscale conference facility that accommodates up to 150 guests. Tfokomala Hotel and Conference Centre provides:
- Luxurious accommodation
- Exceptional dining experiences
- State-of-the-art conference facilities
- Outstanding service
Located strategically, the hotel serves as a gateway to major attractions such as the Sudwala Caves, the Panorama Route, and the Kruger National Park.
Story by Lisa Thabethe. Pictures supplied.